We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and store information when you visit our website, book our services, or interact with us. Whether you’re browsing our site to learn more about our UK-based carpet cleaning, upholstery cleaning, sofa cleaning, or other services, it’s important to know exactly how your data is handled. 

1. Introduction and Scope

Bazhaa Clean (“we,” “us,” “our”) operates multiple cleaning services across the UK, specialising in carpet cleaning, upholstery cleaning, and sofa cleaning. We provide residential and commercial clients with eco-friendly, professional services that leave homes and offices looking and feeling refreshed. Our Privacy Policy applies to:

• Users who visit our website (www.bazhaaclean.co.uk).
• Customers who book services through our website, over the phone, or in person.
• Individuals who subscribe to our newsletters or marketing communications.
• Anyone who interacts with us on social media or through promotional campaigns.

This policy explains how we collect, process, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information You Provide

When you book a cleaning service with Bazhaa Clean, request a quote, or sign up for our newsletter, you may provide the following information:

• Contact Details: Name, email address, phone number, postal address.

• Booking Information: Preferred service date and time, type of cleaning (carpet, upholstery, sofa), address where the service is to be performed.

• Payment Details: Billing address, payment card information (processed securely by third-party payment processors), or bank transfer details.

• Demographic Information: Age range, household size, presence of pets, or any specific cleaning requirements.

• Marketing Preferences: Consent to receive promotional emails, newsletters, and SMS notifications.

2.2 Information Collected Automatically

When you visit www.bazhaaclean.co.uk, we automatically collect certain technical and usage information via cookies, web beacons, and similar tracking technologies. This may include:

• Device Information: IP address, operating system, browser type, device model.

• Usage Data: Pages viewed, time spent on each page, links clicked, search queries, referring/exit pages, dates and times of visits.

• Location Data: General geographic location (country, region, or city level) based on IP address.

• Cookies and Tracking Technologies: Cookies that enable site functionality, analytics cookies (e.g., Google Analytics), and advertising cookies.

Collecting this information helps us improve user experience, personalise content, and analyse website performance. For details about cookies, please see our Cookies Policy section below.

3. How We Use Your Information

Bazhaa Clean uses the personal data you provide for the following purposes:

3.1 Service Delivery and Customer Support

• Booking and Scheduling: To process your cleaning service bookings, confirm appointments, and manage scheduling.

• Service Fulfilment: To dispatch our cleaning technicians (for carpet cleaning, sofa cleaning, upholstery cleaning, etc.) and ensure they have the information needed to deliver a high-quality service at your address.

• Customer Communication: To send confirmations, reminders, follow-up messages, and post-service feedback requests.

• Problem Resolution: To address concerns or complaints, troubleshoot issues, and provide customer support.

3.2 Marketing and Promotional Communications

• Newsletters and Offers: To send you newsletters, promotional offers, or updates about new services (e.g., eco-friendly cleaning products or special discounts on UK carpet cleaning).

• Targeted Advertising: To display relevant ads on third-party sites or social media platforms. This may involve using anonymised data or cookie-based profiles.

• Surveys and Feedback: To invite you to participate in surveys or review our services, helping us improve our offerings.

You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly (see Contact Information below).

3.3 Website Improvement and Analytics

• Performance Monitoring: To analyse website traffic, user behaviour, and site performance (e.g., which pages are most viewed, bounce rates, conversion rates).

• Personalisation: To tailor content, recommendations, and offers based on your browsing patterns, location, and preferences.

• Security and Fraud Prevention: To detect and prevent fraudulent activities, cyberattacks, or unauthorised access to our systems.

3.4 Legal and Compliance Purposes

• Regulatory Compliance: To comply with applicable laws and regulations (e.g., record-keeping requirements under GDPR and UK Data Protection Act 2018).

• Legal Obligations: To respond to lawful requests from public authorities, such as court orders or subpoenas.

• Dispute Resolution: To establish, exercise, or defend legal claims involving Bazhaa Clean or our customers.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small data files placed on your device (computer, smartphone, tablet) when you visit a website. They help websites remember your actions and preferences (e.g., language or region) over a period of time, so you don’t have to re-enter them each time you return.

4.2 How Bazhaa Clean Uses Cookies

• Essential Cookies: Required for basic site functionality (e.g., session management, security). Without these cookies, the website cannot operate properly.

• Analytics Cookies: Used to collect information about how visitors use our website (e.g., Google Analytics). This helps us optimise content, layout, and user experience.

• Marketing Cookies: Track your browsing habits to display relevant ads on third-party sites. These cookies help us deliver customised offers (such as discounts on upholstery cleaning).

4.3 Managing Cookies

Most web browsers allow you to manage cookie preferences through their settings. You can choose to block or delete cookies, but this may affect the functionality of our website. For more information on how to manage cookies, visit aboutcookies.org.

5. Data Sharing and Disclosure

Bazhaa Clean does not sell, rent, or trade your personal data. However, we may share your information with the following categories of recipients:

5.1 Service Providers and Subcontractors

• Payment Processors: Third-party payment gateways (e.g., Stripe, PayPal) that handle credit card transactions securely.

• IT and Hosting Providers: Companies that host our servers, manage our database, or provide cloud infrastructure.

• Marketing Platforms: Email marketing services (e.g., Mailchimp) and advertising networks that help us send newsletters or run digital ad campaigns.

• Customer Support Tools: Software vendors that power our live chat, ticketing system, or CRM.

These service providers only access personal data to perform tasks on our behalf and are contractually obligated to keep your data safe and confidential.

5.2 Legal and Regulatory Authorities

We may disclose your information to comply with legal obligations, enforce our Terms of Service, respond to lawful requests (e.g., court orders, subpoenas), or protect the rights, property, or safety of Bazhaa Clean, our customers, or the public.

5.3 Business Transfers

If Bazhaa Clean is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different Privacy Policy.

6. Data Security and Protection

At Bazhaa Clean, safeguarding your data is a top priority. We employ industry-standard security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology.

• Access Controls: Only authorised personnel with a legitimate business need have access to your personal data. Our staff undergo regular training on data protection best practices.

• Secure Storage: We store personal data on secure servers with restricted access and regular security audits. Backup copies are encrypted and housed in secure off-site locations.

• Regular Audits and Assessments: We conduct vulnerability scans and penetration tests to identify and address potential security risks.

• Incident Response: In the unlikely event of a data breach, we have protocols in place to detect, contain, and remediate any security incidents, including notifying affected individuals and regulatory bodies as required by law.

Despite these measures, no method of transmission or storage can be guaranteed to be 100% secure. By using our services, you acknowledge that you understand these risks.

7. Data Retention

Bazhaa Clean retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations. Our general retention periods are as follows:

1. Service Records and Bookings: Retained for up to 7 years after the completion of the service to comply with UK tax and accounting regulations.

2. Marketing Data: Retained until you withdraw consent or unsubscribe from our mailing list.

3. Website Analytics Data: Aggregated, anonymised analytics data is retained for up to 24 months.

4. Legal and Compliance Data: Retained as long as required to meet regulatory, legal, or audit requirements.

When personal data is no longer needed, we securely delete, anonymise, or destroy it in accordance with industry best practices.

8. Your Rights Under GDPR and UK Data Protection Laws

As a resident of the UK or European Economic Area (EEA), you have certain rights regarding your personal data. Bazhaa Clean is committed to upholding these rights:

8.1 Right to Access

You have the right to request a copy of the personal data we hold about you. To do so, please contact our Data Protection Officer (DPO) using the details in Contact Information. We may require proof of identity before disclosing personal data.

8.2 Right to Rectification

If you believe any information we hold is incorrect or incomplete, you may request that we correct or update it.

8.3 Right to Erasure (“Right to Be Forgotten”)

In certain circumstances, you may request that we delete your personal data. This includes when your data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent. Note that we may retain certain data when required by law.

8.4 Right to Restrict Processing

You can request that we limit the processing of your personal data if you dispute its accuracy, if the processing is unlawful, or if we no longer need the data but you require it to establish, exercise, or defend legal claims.

8.5 Right to Data Portability

If you wish to transfer your personal data to another controller, you may request an electronic copy of certain data you provided to us, in a structured, commonly used, and machine-readable format.

8.6 Right to Object

You have the right to object to our processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.

8.7 Right to Withdraw Consent

If we rely on your consent to process personal data (e.g., for marketing communications), you have the right to withdraw that consent at any time.

8.8 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer (DPO) at info@bazhaaclean.co.uk or write to us at the address provided in Contact Information below. We will respond to your request within one month, as required by law. In some complex cases, we may extend this period by another two months, but we will inform you of any delay.

9. Children’s Privacy

Bazhaa Clean’s services are intended for adults and those aged 18 or older. We do not knowingly collect personal data from children under 16. If you believe we have collected data of a child under 16 without parental or guardian consent, please contact us immediately at info@bazhaaclean.co.uk, and we will take steps to delete that information promptly.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services (e.g., social media platforms, review sites). Clicking on these links may direct you away from Bazhaa Clean’s site. We do not control how these third-party sites collect, use, or disclose your information. We encourage you to read the privacy policies of every website you visit. Bazhaa Clean is not responsible for the privacy practices of any external sites or services.

11. International Data Transfers

Bazhaa Clean is based in the UK. If you use our services from outside the UK or the European Economic Area (EEA), please be aware that your personal data may be transferred to, stored, and processed in the UK. By submitting your personal data, you consent to such transfers, storage, and processing.

When we transfer data to service providers located outside the EEA, we ensure that adequate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission.

• Binding Corporate Rules (BCRs) for internal transfers within the same corporate group.

• Verifying that the receiving country offers an adequate level of data protection.

12. Changes to Our Privacy Policy

Bazhaa Clean may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. We will post the revised policy on our website, and the updated date will be shown at the top of this page. If we make material changes that significantly affect your rights, we will notify you directly via email if you are a registered customer or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Data Protection Officer (DPO)
  Bazhaa Clean
  Amesbury Rd, Manchester M9 6JJ, UK
  Email: info@bazhaaclean.co.uk
  Phone: +44 7944 777624

You can also write to us at the above address. We aim to respond to all inquiries within one month.

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14. Additional Disclosures for UK GDPR Compliance

14.1 Legal Basis for Processing

Under the UK GDPR, Bazhaa Clean relies on the following legal bases for processing personal data:

• Contract Performance: To fulfil obligations under service agreements, such as cleaning carpets, upholstery, or sofas.

• Legitimate Interests: To improve our services, maintain security, and communicate with customers about service updates, excluding any marketing that goes beyond your reasonable expectations.

• Consent: Where you have given explicit consent, such as signing up for our newsletter or opting in for promotional offers.

• Legal Obligations: To comply with UK tax, accounting, and employment laws.

• Vital Interests: In rare situations, if needed to protect someone’s life (e.g., disclosing data in a medical emergency).

14.2 Sensitive Personal Data

We do not typically collect sensitive personal data (e.g., racial or ethnic origin, religious beliefs, health information). If, in the course of providing our services, we need to collect sensitive data (for example, accessibility requirements or medical conditions), we will obtain your explicit consent before doing so.

15. Links to Other Policies

For more information on specific topics, please refer to our related policies:

• Cookies Policy: Details on the cookies and tracking technologies we use, how they benefit you, and how to manage your preferences.

• Terms of Service: The legal agreement that governs your use of Bazhaa Clean’s services, website, and booking platform.

• Environmental Policy: Our commitment to eco-friendly practices and sustainable cleaning solutions across the UK.

These documents are accessible via the footer of our website or by contacting our DPO.

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Final Note

At Bazhaa Clean, protecting your privacy is fundamental to building trust with our valued customers. We strive to be transparent about our data practices, provide you with control over your personal information, and continuously improve our policies to meet evolving legal requirements and industry best practices. Thank you for choosing Bazhaa Clean as your UK-based cleaning partner. We look forward to serving you while safeguarding your privacy every step of the way.